Protect Team Blog

How to protect your cleaning business & clients during the Coronavirus Pandemic

This post will describe what we do for clients to keep them safe during the crisis, and in turn how we protect our own workers.

In addition to closely following mandates from the local government, here are some best practices that are being adopted by cleaning businesses in response to Covid-19:

  1. Always be wearing gloves – Wearing gloves while cleaning and touching shared surfaces, followed by thoroughly washing hands before and after wearing the gloves.

 

  1. Pay close attention to disinfectants – Following manufacturer’s instructions for application and ventilation of cleaning solutions and disinfectants. Make sure to use disinfectants with at least 70% alcohol, being the minimum level to kill bacteria and pathogens.

 

  1. Focus on high-touch surfaces – In addition to areas that are regularly cleaned, the team will make sure to pay extra attention to areas with high-touch traffic, such as handles, remote light switches.

 

  1. Clean your cleaning equipment – Our team will be sure to clean their equipment after use, to kill off any pathogens or bacteria that are transferred, minimizing the risk when traveling to other clients and when the equipment is brought back to the storage depot.

 

  1. Avoid human contact during your cleaning jobs – Remain socially distant from other workers and clients if present. We try to avoid cleaning houses and buildings which are occupied, to minimize the risk of any pathogens being spread.

 

  1. Communicate regularly with your clients and employees – Openly communicate with clients and employees about the current situation, for example, if someone is self-isolating or if there’s a possible outbreak at a residence. Stay in close contact with employees to make sure they are safe, well, and able to work.

 

Hiring a cleaner

What should you consider when hiring a cleaner?

Anyone who has ever used a professional domestic cleaning company understands the trouble of finding a cleaning professional you can trust in your own home.

With our knowledge of the cleaning industry and cleaning professionals, here’s what to look for and how to arrange for a cleaner whom you trust to take care of your home.

  • Decide which type of domestic cleaning service you would prefer? A team of cleaners can get more done in an allocated timeframe; however, it can be more expensive. On the other hand, a solo cleaner can be more inexpensive, however, may take longer to finish cleaning a room.

 

  • Think about how many man-hours you need per week. How long would you want the cleaner to be in your house? Will this be when you’re at work or when you’re at home, and which times work best for you? Also, this depends on how much work they can accomplish in the time given.

 

  • Arrange for the company to do a walkthrough. This simply means the company cleaners come to your home for an inspection and to introduce themselves to the homeowner, laying the foundations for a trusting relationship. Also, here the cleaner can give you an accurate quote from what you require from them.

 

  • Ask for references. CRB security checks are essential when working in a home where they may be children and vulnerable adults. Do NOT skip this step; you need to know who you’re letting into your home.

 

  • Check insurance details. Ask for proof of insurance details, because accidents will happen, and you need to make sure the company will cover any breakages or spills.

 

  • Double-check the rates of pay, making sure you’re paying for the right number of cleaners and allocated hours, with the correct price.

 

Other things you should make sure you’re aware of or do:

  • Ask if they have a checklist.
  • Discuss cleaning supplies, whether the cleaner brings their own.
  • Allow plenty of time for the work to be done, remember that housecleaning is hard work and takes time to be done right.
  • Run through any items in your house which need special care
  • Try to be flexible with hours, days around school holidays.
  • Tidy Up, wash the dishes, keep all surfaces clutter-free, and put away the laundry pile.
Staff Retention Blog

What can you do to improve staff retention?

Due to the nature of work, we do here at JGH Property Services, we learned quickly that staff turnover can be quite high. Therefore, we had to adapt quickly and establish methods to best retain our staff after certain difficult to stomach jobs.

In this post, we’re going to let you in on our secrets to retaining your workforce:

  • Hire the right people – A simple, yet commonly overlooked method, hiring the right people to start off with likely improve the levels of retainment. You can do this by looking for specific keywords in their CV; resilient, hard-working, and headstrong are good examples.

If your retention levels are low, rethink your interviewing tactics, and correctly define the jobs you’re advertising for.

  • Support throughout their employment, from the very start – By mentoring and guiding the new recruits you gradually introduce them to all aspects of the business, therefore allowing them to not just feel like a worker ant, but as an important cog in the machine that is your business.
  • Get connected and focus on employee engagement – By focusing on employee engagement, you ensure that every member of staff understands how their roles impact the functionality of the business and contribute to the wider goals and big picture of the company.
  • Offer tangible rewards – Reward your employee’s tangible rewards over wage bonuses, such as providing cakes and other treats, or offering flexible working hours for your staff, paying lunch occasionally.
  • Regular Review Meetings – Review meetings allow employees to reach out to managers to give feedback and vice versa. This constructive criticism can help both improve the working environment but also improve the worker’s perception of the employee, being open to change and listening to their workforce.

It’s easy to blame departing staff for their decision to leave the company, however, most leavers only do so because you’re giving some a reason to leave. By acknowledging that you can do a better job of retaining staff, and taking the above steps into consideration, it’s likely you’ll see your retention rates skyrocket.

Productivity Blog

How does cleanliness effect productivity?

How does cleanliness effect productivity?

Have you ever entered a cluttered office, initially excited to start a new day fresh and lively, only to feel claustrophobic and agitated with the levels of mess “messing” with your concentration, leading to lower level of productivity and accomplishment?

Below we’ve listed 4 ways how productivity can be increased by a clean office:

    • Reduced workplace absenteeism – Office furniture and equipment are a breeding ground for germs and bacteria, with the average keyboard harbouring up to 7,500 bacteria per swab at any one time! All these germs and pathogens can aid the spread of illnesses around the office, and thus can result in increased sickness absence rates in the workplace. Therefore, the cleaner the office, the more work your staff can do.

    • Increased motivation – Whether it’s a messy car or a cluttered bedroom, we’ve all been in a dirty or cluttered situation once in our lives. Coming into work with a fresh, sparkling desk and office floor space can lift morale and boost the motivation of your staff. A clean, well-ordered working environment can also make it easier for workers to be organised and efficient.

    • Professional approach – Can you expect your staff to be hardworking, goal orientated individuals when the workplace is a mess. The perception of your company starts with your office’s appearance. A clean and tidy workplace creates a professional atmosphere and shows staff and clients that you’re serious about your work.

    • Reduces stress – A disorderly, chaotic, and unclean office can be attributed to an increase in stress levels in certain circumstances. Where stress lies, forms of long-term sickness absence are soon to follow with employees feeling claustrophobic and tense. By turning your office into a cleaner, welcoming environment where everything is ordered and relaxed, your employees will likely soon adapt a relaxed and positive mindset to, that’s conducive to good work.
Motivate Team Blog

7 proven methods to motivate your team

7 proven methods to motivate your team

One of the biggest difficulties of running a business is the volume of staff turnover, and more importantly how to motivate your staff, especially in an industry such as cleaning where you must tidy other people’s messes.

It can be difficult to motivate and drive your team to reach a goal when the task seems near impossible, or in this case extremely disgusting.

From our experience, we’ve collected 7 methods which we use to motivate our teams and get the best results for our clients.

    • Recognition – Recognise a job well done, either tell them or show them your gratitude.
    • Give more responsibility – Increasing someone’s responsibility shows and proves your acknowledging the actions of your staff.
    • Give challenges – Everyone loves a challenge, it’s a way of someone expressing their problem-solving skills which a lot of people are both entertained and motivated by.
    • Bonuses – This is an obvious method, but cash bonuses would never go unnoticed.
    • Reward innovation – Notice new practices that yield greater results.
    • Make collective decisions – involve your staff in larger decisions, ask them directly what motivates them.
    • Be enthusiastic – get excited about staff accomplishments and achievements.

These are just some simple guidelines for how to motivate staff, used by us for years as our workforce grows every month. Motivation is such a vital element of a successful business, and something as simple as a “good job” can really go a long way in the eyes of an individual. So be sure to communicate with your team and get them involved in decision-making.